Terms of agreement
sale of goods in the online store Fizra.shop for individuals
The Client is a fully capable physical person specified as a recipient of the Goods, or using the Goods purchased on fizra.shop, exclusively for personal, family, home and other needs not related to the conduct of business activities.
Fizra.shop - Osher Grupp Ltd. OOO "Osher Grupp", representing the goods on the Site, acts on its own behalf.
Seller – OOO Osher Grupp.
Website - fizra.shop- Internet site owned by the Seller, located on a server in Moscow and having an Internet address fizra.shop. It presents the Goods offered by the Seller to its Clients for processing orders, as well as the terms of payment and delivery of these Orders to Clients.
A product is an object of the material world, not withdrawn from civilian circulation and presented for sale on the Site.
Order - a
properly executed request of the Customer for delivery to the specified address
of the list of Products selected on the Site. The order can be issued both for
the purpose of concluding a retail sale contract with the Seller, and for
exchanging or replacing the Goods under the previously concluded contract in
cases provided for by the legislation of the Russian Federation.
Customer’s Customer Account - Customer’s personal account at fizra.shop to which funds are credited in case of cancellation of the previously paid Order or Goods, activation of a gift certificate, as well as in other similar cases. These funds are to be used as a prepayment for subsequent orders of the Customer from the Seller, or to be returned to the Customer in accordance with the rules of clause 6.3. of these Terms.
Cancellation of the Order or Goods - technical action of the Seller, not implying the Seller’s refusal to perform the contract, which is carried out on the Website and states that some Goods within the Order (cancellation of the Goods) or all the Goods within the Order (cancellation of the Order) are not transferred to the Customer current order. Fizra.shop is obliged to notify registered Customers of all instances of cancellation, including in cases of refusal of the Goods at the initiative of the Customer, by sending an electronic cancellation email to the email address provided by the Customer during registration.
Delivery service is a third party that provides services for delivering Orders to Clients under a contract with fizra.shop.
External site - a site in the global Internet, the link to which is posted on the site Fizra.shop.
Verification is a procedure that allows to establish the reality and the belonging of a certain phone number to a specific individual, as a result of which a certain ID and personal account (hereinafter referred to as the “Account”) is assigned to the Client, tied to a verified phone number.
1.1. The site is owned and administered by OOO "Osher Grupp".
1.2. Going through the Verification procedure and ordering Goods through fizra.shop, the Client agrees to the Terms of the sale of goods (hereinafter referred to as the Terms) set forth below.
1.3. These Terms, with the exception of clause 3.12 "Advance Order", as well as information about the Goods, presented on the Website, are a public offer in accordance with article 435 and part 2 of article 437 of the Civil Code of the Russian Federation.
1.4. The provisions of the Civil Code of the Russian Federation on retail sale and purchase (§ 2, Chapter 30), as well as the Law of the Russian Federation "On Protection of Consumer Rights" dated 07.02.1992 No. 2300-1 and other legal acts adopted in accordance with them, apply to relations between the Customer and the Seller. , as well as the provisions of chapters 10 and 49 of the Civil Code of the Russian Federation, as well as regulatory legal acts of the Russian Federation regulating the circulation of certain types of goods (if applicable).
1.5. The Seller reserves the right to make changes to these Terms, in connection with which, the Client undertakes to regularly monitor changes in the Terms and Conditions posted in the Help section.
1.6. The Client agrees to the full text of the Terms with all applications and additional sections on the Site by passing the Verification by phone number, as described in section 2 of the Terms.
1.6.1. The client agrees to the terms of sale of the goods chosen by him (the terms of the individual sales contract) by clicking the "Confirm Order" button at the last stage of placing the Order on the Website or by giving consent to the operator when placing the Order by phone. The execution of these actions is a fact confirming the conclusion of the contract between the Customer and the Seller.
1.7. Terms of sale contain items with active hyperlinks to specific thematic sections with more detailed information, which are an integral part of the Terms of Sale. The method of providing access to certain parts of these Terms and Conditions through active hyperlinks is a generally accepted way of posting information on the Internet.
1.8. In the case of incentive events - actions, in the terms of the shares posted on the Website, special provisions may be established governing the ordering and return of goods. However, the terms of the shares are an integral part of these Terms of Sale, and are subject to application for persons participating in the shares. Making a special order and / or fulfilling other conditions of participation in the promotion means that the Client agrees with the terms of the relevant promotion.
OF THE CUSTOMER ON THE PHONE NUMBER
2.1. To register on the Site and / or place an Order, the Client must complete the following Verification procedure by phone number:
(a) enter the phone number in a special field, then press the "send code" button;
(b) to the owner of the phone through SMS messages and / or push notifications and / or through applications and / or instant messengers for smartphones and / or otherwise to the phone number specified by the Client, the individual code he enters in the field intended for the code;
(c) if the sent and entered code matches, the Verification is recognized as successfully passed - the phone number is assigned to a specific individual whose data is contained in the Account and / or in the Client information at the Order processing stage (“Your data” - “Name and Surname”) .
2.1.1. If the Client already has an Account on the Site, then after a successful Verification, an automatic entry into this Account occurs. Otherwise - the Client is invited to enter an email address and password from an existing Account, or create a new Account.
2.2. One-time code is valid for 15 minutes from sending it. A second attempt to request a verification code is possible no earlier than 120 seconds from the moment of sending the previous code. No more than 5 verification codes can be sent to one phone number within one user session (then blocking occurs for 30 minutes). No more than 19 unsuccessful attempts to enter a verification code can be made to one phone number within one user session (then blocking for 30 minutes occurs). At the same time, there can be only one valid verification code to verify one phone number.
2.3. In case of changing the phone number, the Client can use the procedure for changing the phone number in the Account by clicking on the button “Has the phone number changed?” And following the instructions on the Website / mobile application.
2.4. If the Client used the same phone number for different Accounts, then during the initial Verification he has the right to choose one Account and specify the login and password of this Account, which becomes the main one. Only money from user accounts of other Client Accounts is transferred to the main Account. Points from other Client Accounts cannot be transferred to the main Account.
2.5. The Client also has the right to log in to the Account by entering a login (email address) and a password from the Account (“Enter by e-mail” field), however, for placing orders, the Client’s Phone Number Verification procedure described in this section is required.
2.6. The client undertakes not to disclose to third parties the login and password, telephone number and individual codes. In case of any suspicion of the Client regarding the safety of the specified data, their unauthorized use by third parties, the Client undertakes to immediately notify the Seller by sending an e-mail to email@example.com.
2.7. The one-time code sent for Phone Number Verification is a simple electronic signature, whereby the Customer confirms the ownership of the specified phone number to the Customer and its acceptance of these Terms.
2.8. While passing the Verification, the Client agrees to receive messages of a service nature, sent to the email address specified during registration, and / or via SMS messages and / or push notifications and / or through applications and / or instant messengers for smartphones and / or otherwise to the phone number indicated by the Customer during registration and / or placing an order, the status of the order, the goods in the Customer’s basket and / or added by the Customer to the “Favorites”, as well as the Seller’s request to provide feedback on the purchased Goods. The Client’s refusal to receive these messages is impossible due to technical reasons.
2.9. The Client agrees that any restrictions (including blocking) may be applied to his Account related to the security or violation of these Terms by the Client, as well as for technical reasons. In addition, by accepting these Terms and Conditions, the Client agrees that the restrictions on his Account can be applied at any time without giving reasons and without notifying the Client.
3. REGISTRATION AND TERMS OF EXECUTION OF THE ORDER
3.1. The order of the Client can be executed in the following ways: accepted by phone or issued by the Client independently on the Site. Details of the order are described here.
3.2. When placing the Order, the Client must go through the Verification procedure and provide the following information:
FULL NAME. and the customer's telephone number;
FULL NAME. and telephone number of the Recipient of the Order (if it is different from the Client);
Delivery address of the Order.
3.3. When placing an order, the client chooses in the Goods card the offer of one Seller.
3.4. After placing the Order with the payment method "Cash or Bank Card" or with full payment of the Order from the User Account, the Client is provided with information on the expected date of delivery of the Order. This date means the period in which the Delivery Service will be ready to deliver the Order to the Customer. The indicated date depends on the availability of the ordered Goods in the Seller’s warehouse, the time required for processing the Order and the delivery time of the Consignment by the Delivery Service selected when placing the Order. In case other payment methods are chosen, the Customer is provided with information on the approximate date of delivery of the Order after placing the Order. After receipt of funds to the Seller within the time specified in paragraph 5.4. of these Terms, the Client is provided with information on the expected date of delivery of the Order.
3.5. If the Customer places an Order for the Goods in an amount exceeding 20 units of one item of the Goods, and if the Seller does not have the necessary quantity of the Goods ordered in the warehouse, the Seller informs the Client about this by sending an electronic message. The message is sent to the email address specified during registration, and / or sent to the "My Messages" section. The Client is entitled to agree to accept the Goods in the quantity available from the Seller, or to cancel this position of the Goods from the Order. If the Client’s response is not received within 14 days, the Seller reserves the right to cancel the Goods from the Order.
3.5.1. The Seller has the right to cancel the Client's Orders containing the Goods, which the Client has previously refused five or more times, indicating the reasons not related to the presence of deficiencies in these Products.
3.5.2. The seller has the right to refuse to conclude a contract and to place an Order if the Client has already issued and other previously issued Orders for a total amount of 50 thousand rubles and above.
3.6. Information about the availability of goods in the warehouse of the seller and the expected delivery time of the goods to the warehouse of the seller are indicated on the Site on the page of the goods. The deadlines for receipt of the Order by the Client depend on the address and region of delivery, the work of a particular Delivery Service, and are not directly dependent on the Seller.
3.7. All information materials about the Goods presented on the Site are for reference only and cannot fully convey accurate information about the properties and characteristics of the Goods, including colors, sizes and shapes. If the Client has any questions regarding the properties and characteristics of the Goods, before placing the Order, the Client should contact fizra.shop.
3.8. When placing some Orders, the Client may choose the method of forming the Order in one or several items.
3.9. If, in accordance with the requirements of the law, it is necessary to check the performance of the Goods before handing it over to the Client, such a check is carried out at the Seller’s warehouse before the Goods are delivered to the Delivery Service.
3.10 Features of the sale of discounted goods.
3.10.1. The seller has the right to offer for sale a product that has the disadvantages indicated in the description of the Goods on the website, as well as in the accompanying documentation for the Goods.
3.10.2. If the Client discovers defects that were not specified by the seller in the sale of the Goods, the Client has the right to make demands for free elimination of defects, replacement or termination of the contract provided by law if it proves that the defects occurred before the transfer of the Goods to the Client or for reasons that arose before the transfer.
3.10.3. Otherwise, these Terms apply to discounted products.
3.11. Cancellation of an Order or Item.
3.11.1. Cancellation of the Order or the Goods is made at the initiative of the Customer or the Seller. The Seller cancels the Order in the event of a significant change in circumstances from which the Customer and the Seller proceeded when placing the Order, and which made the execution of the Order impossible.
the execution of the Order by the Seller has become impossible for reasons
beyond the will of the Client or the Seller (in case of closure of the delivery
region by the Delivery Service, changes in customs rules and procedures,
closure of the Ordering Point, selected by the Client as the delivery method,
and other circumstances preventing the transfer of the Goods in an agreed
manner, including in case of loss of the Order upon delivery, the absence of
the Goods from the supplier of the Goods, the non-availability of the Goods to
the Seller’s warehouse, the absence of the Goods in stock in mind revealed
during the processing of the Order of marriage, re-porting or non-operability
of the Goods, etc.), the Seller is obliged to immediately notify the Client
about this by sending an electronic message to the email address specified
during registration on the Site, and / or in the "Messages" section,
and the Client - cancel the contract of sale or agree on new terms of delivery
of the Goods by issuing a new Order if the Product is on sale. If the price of
the Goods has increased significantly at the time of placing a new Order,
before making a Client, please contact the Customer Service at firstname.lastname@example.org.
3.11.3. The client has the right to change the purchase decision to refuse the ordered Goods at any time before its receipt (delivery).
3.11.4. The Client has the right to fully or partially refuse the Goods of the Order at the time of receipt (delivery), except for cases of receipt of goods by Mail.
3.11.5. The Client in any case is not entitled to refuse the Goods of good quality, having individually-defined properties, if the specified Goods can be used exclusively by the Client acquiring it.
3.11.6. For a prepaid Order, the cost of delivery is refundable if the Order has been canceled (canceled) or not delivered.
The client can familiarize himself with the current order status in the Personal Account.
3.11.7. In case of full or partial cancellation of the Order or the Product until it is received and at the time of transfer to the Client, the prepaid funds are automatically returned to the Client's User Account. For Orders and Goods paid by credit card, a refund will be automatically issued to the card from which payment was made.
4.1. Delivery is carried out by fizra.shop or Delivery Service. Methods of delivery of the goods are listed on the Site. The possibility of delivery to the recipient's address is determined at the time of placing the order. The agreed delivery method is considered to be the method chosen by the Customer from the available delivery methods when placing the Order.
4.2. The delivery territory of certain types of goods is limited, including limited by the limits of the Russian Federation. The list of goods whose delivery is limited is contained in the articles "Delivery abroad", "Courier delivery fizra.shop".
4.2.1. If the Client has grounds giving him the right to receive goods, the free delivery of which is limited, the Client has the right to contact the Support Service to resolve the issue on an individual basis.
4.3. The Seller will make every effort to comply with the delivery times indicated on the Website, however, delays in delivery are possible due to unforeseen circumstances that occurred through no fault of the Seller.
risk of accidental loss of or accidental damage to the Goods passes to the
Client from the moment the Order is transferred to him and the recipient of the
Order affixes a signature in the documents confirming the delivery of the
Order. In case of non-delivery of the Order, the Seller reimburses the Customer
for the cost of the Order prepaid by the Customer and delivery after receiving
confirmation of the Order being lost from the Delivery Service. In the event
that the Client chooses as the International Postal Delivery Service, the risk
of accidental death or accidental damage to the Goods lies with the Seller in
full before the Goods are delivered to the Delivery Service. After the transfer
of the Goods to the specified Delivery Service, the responsibility of the
Seller is determined within the limits established by international postal
legislation (the Universal Postal Convention of August 12, 2008). If the Client
chooses to deliver international unregistered mail, the risk of accidental
death or accidental damage to the Goods lies with the Seller in full before
being transferred to the Delivery Service after the Goods are transferred to
the specified Delivery Services, the risk of accidental death or accidental
damage to the Goods lies with the Customer , since it is impossible to receive
confirmation of the loss of Goods from the Delivery Service for unregistered items.
The client has the right to choose other methods of delivery of international
mail without the specified restrictions.
4.5. The cost of delivery of each Order is calculated individually, based on its weight, region and method of delivery, and sometimes the form of payment, and is indicated at the last stage of placing the Order on the Website.
4.6. Upon delivery, the Order is handed to the Client or to the person specified as the Recipient of the Order. If it is impossible to receive an Order issued for cash by the persons indicated above, the Order is handed over to the person who is ready to provide information about the Order (shipment number and / or Full Name of the Recipient), and also pay the cost of the Order in full to the person delivering the Order.
4.7. In order to avoid cases of fraud, as well as to perform the assumed in paragraph 4.6. Terms of obligations, upon delivery of a prepaid Order, the person delivering the Order has the right to request a document proving the identity of the Recipient. The Seller guarantees the confidentiality and protection of the Recipient’s personal information (Section 9.3.1.).
4.8. When transferring the Order, the Customer, in the presence of the person delivering the Order, must check the appearance and packaging of the Order, the number of Goods in the Order, the appearance and packaging of the Goods, completeness and range.
4.9. The time allotted by the Seller to receive the Order by the Client is limited and specified when placing the Order, at the stage of selecting the appropriate delivery method or by phone. Additional information is provided in the Shipping section.
4.10. Non-receipt of the Order within the terms specified in clause 4.9 of the Terms and Conditions shall be deemed the Client’s refusal from the contract of sale and is the basis for cancellation of the Order by the Seller. If the non-received Order has been prepaid, the funds are returned to the Client in the manner provided for in clause 3.13.3 of the Terms.
5.1. The price of the Goods is indicated on the Site. In case of an incorrect indication of the price of the Goods ordered by the Customer, the Seller shall inform the Customer about this at the earliest opportunity in order to confirm the Order at a fixed price or cancel the Order. If it is impossible to contact the Client, this Order is considered canceled. If the Order has been paid, the Seller returns to the Customer the amount paid for the Order to the bank card with which the payment was made, or by reflecting it on the Customer's User Account, if the Goods were prepaid by other means.
5.2. The price of the Goods indicated on the Website may be changed unilaterally by the Seller. The price of the Product is valid at the time of pressing the "Confirm Order" button at the last stage of ordering. At the same time, the price for the Goods ordered by the Customer is not subject to change.
5.3. Methods of payment for the Goods are indicated on the Site in the section Payment Methods. The agreed payment method is the method chosen by the Customer from the available payment methods when placing the Order.
5.3.1. To pay for goods from the Order in the amount of more than 100,000 rubles, all payment methods can be used, except cash.
5.4. In case of prepayment of the Goods, the Order is accepted for processing only after the Customer’s funds are credited to the Seller’s current account. In this case, the Goods under the Order are reserved for 3 hours from the time the Order is placed (except for Orders with payment methods, postal or bank transfer). After the specified period, the reservation is canceled and the Seller cannot guarantee the availability of the Goods at the Seller’s warehouse, as a result of which the Order processing time may be extended.
5.5. Features of payment for the Goods using bank cards, as well as electronic means of payment with reference to bank cards (PayPal).
5.5.1. In accordance with the provision of the Central Bank of the Russian Federation "On the Issue of Bank Cards and Transactions Made using Payment Cards" dated December 24, 2004 No. 266-P, bank card transactions are performed by the card holder or by a person authorized by virtue of a power of attorney executed in accordance with the law.
5.5.2. When making payment for the Goods using a bank card, the Customer must present an identity document in the Point of Issue of Orders, except for the case of payment with a non-registered bank card.
5.5.3. The order of payment using bank cards is listed on the Site in the section "How to pay the order?". The order of payment using the electronic means of payment PayPal is listed on the Site in the "PayPal" section.
5.5.4. The authorization of bank card transactions is carried out by the bank. If the bank has reason to believe that the operation is fraudulent in nature, the bank is entitled to refuse to carry out this operation. Fraudulent operations with bank cards are subject to Article 159 of the Criminal Code of the Russian Federation. According to Article 159 of the Criminal Code of the Russian Federation fraud is considered theft of another's property or the acquisition of the right to another's property by deception or abuse of trust and is punished with a fine of up to 120,000 rubles or in the amount of the salary or other income of the convicted person for a period of up to 1 year, or compulsory labor up to 360 hours, either by correctional labor for up to 1 year, or by arrest for up to 4 months, or by restraint of liberty for up to 2 years, or by forced labor for up to 2 years, or by imprisonment for up to 2 years.
5.5.5. In order to avoid cases of various kinds of illegal use of bank cards when paying, all Orders placed on the Website and prepaid with a bank card or using PayPal are checked by the Seller. Seller reserves the right to cancel the Order without explanation. The order value is returned to the owner’s bank card or to the customer’s PayPal account.
5.5.6. Acceptance and processing of payments using bank cards is carried out by Sberbank, PJSC, or another electronic payment provider. The Seller does not process, including the collection and storage of data of bank cards of Customers.
5.5.7. When making a payment by a bank card on the Site, the Client agrees with sending a cashier’s check in electronic form (links to the cashier’s check with the option to download it in PDF format) to an email or to a Verified phone number if there is no information about the email in the Account. In this case, cash receipt in printed form is not provided.
5.6. The seller has the right to provide the Customer with discounts on the Goods and install a bonus program. Types of discounts, bonuses, procedure and terms of accrual are indicated on the Site in the relevant thematic blocks of the "Help" section and can be changed by the Seller unilaterally.
5.7. The seller has the right to set discounts in order to promote one or another method of payment or delivery of the goods. At the same time, the Seller may limit the conditions of discounts, limit their size limit, in addition discounts do not apply to the Goods at a special price, Goods, the seller of which is not Osher Gruppp OOO. A discount may be provided for a subsequent Order also to compensate for a possible increase in the cost of the Goods when placing a new Order in case of replacing the Goods or exchanging for a similar one in other cases when it is required to recalculate the cost of the Goods under these Terms.
5.8. When carrying out marketing activities involving the investment of any objects in the Customer's Orders, the delivery of these investments is carried out together with the Customer's Order. To reject the attachment, the Client must write an email to email@example.com
5.9. The cost of the order does not include customs duties. The terms of payment and the amount of customs duties are determined by the customs legislation of the country where the order is delivered.
5.10. The gift certificate of Fizra.shop can only be used to pay for the services and goods of the fizra.shop range, with the exception of the goods from the “Gift Certificates” sections, as well as goods whose seller is not Osher Grupp OOO (the information on the seller is specified in product card).
6. RETURN, EXCHANGE AND REPAIR OF GOODS
6.1. Return and exchange of goods of good quality.
6.1.1. The right to return and exchange goods of good quality and terms. After receiving the Order, the Customer has the right to return or exchange the Goods of good quality for the same Goods, if the specified Goods did not fit in form, size, style, color, size or configuration within the following terms:
for the Goods that are sold by fizra.shop - within 14 days, not counting the day the Goods are handed over to the Client;
Goods whose seller is a person other than fizra.shop - within 14 days, not
counting the day the Goods are handed over to the Client;
for Products purchased from international sellers - within 7 calendar days after receipt of the Order;
of exchange and return goods of good quality. The exchange or refund of the
Goods of good quality is carried out if the specified Goods has not been used,
its presentation, consumer properties, seals, factory labels, etc., as well as
if there is a document confirming the fact and conditions for the purchase of
the specified Goods. Upon detection of traces of operation of the Goods (including
the absence or traces of pasting a bar code, breaking the seal, etc.), the
Seller reserves the right to refuse to return the money on this basis.
6.1.3. Terms of refund. When the Customer returns the Goods of good quality, the Seller returns the value of the Returned Goods, except for the Seller’s expenses for the delivery of the Returned Goods from the Customer no later than 10 days after the date of receipt of the Customer’s application and the Product by the Seller.
6.1.4. Goods not subject to exchange and return. The goods of good quality indicated in the List of Goods on the basis of the approved Decree of the Government of the Russian Federation of January 01, 1998 No. 55 shall not be subject to exchange and return.
6.1.5. The procedure for the exchange of goods of good quality. The exchange of goods of good quality is carried out by returning the goods to fizra.shop with the subsequent cancellation of the Order or the Goods, then the execution of a new Order. In this case, cancellation is a technical action and does not imply the refusal of the Seller to execute the contract. The funds are returned to the Client in full. If the price of the Goods has increased at the time of placing a new Order, before making a Client, it is necessary to contact Customer Service at firstname.lastname@example.org. If, at the time of the Customer’s request, a similar Product is not available from the Seller, the Customer has the right to refuse to perform the contract of sale and to demand the return of the amount paid for the specified Goods. The seller returns the sum of money for the returned goods within the period prescribed by law.
6.1.6. Return of the goods purchased under the action. When purchasing a set of goods for a promotion, within which a discount was given on one of the goods or all the goods in the set, goods of good quality can be returned only as part of the set. The return of certain goods from the set is not possible, unless otherwise provided in the rules for the promotion.
6.2. Return, exchange and repair of goods of inadequate quality.
6.2.1. The right to return and exchange goods of inadequate quality and terms. The client can return the Goods of inadequate quality to the manufacturer or fizra.shop and demand the return of the paid sum of money, as well as demand the replacement of the Goods of inadequate quality or eliminate the deficiencies in the following terms:
detection of a significant shortage of goods;
violation of the deadlines for elimination of defects in the goods;
the inability to use the product during each year of the warranty period in the aggregate of more than 30 days due to the repeated elimination of its various shortcomings.
The list of technically complex products is established by the Decree of the Government of the Russian Federation of November 10, 2011 No. 924 Moscow "On approval of the list of technically complex products.
for goods for which the warranty period is set - during the warranty period, the shelf life.
for goods for which the warranty period is not established - within 2 years from the date of receipt of the goods, subject to the provision of expert opinion that the deficiency occurred before the transfer of the goods to the client or for reasons arising before that point.
For goods, customers are given the opportunity to return the goods without an expert opinion confirming the marriage, within 3 days from the date of receipt of the goods. Upon expiration of the specified period, the goods are returned as a general rule
6.2.2. Terms of exchange and return of goods of inadequate quality. If a marriage is detected within the time specified in clause 6.2.1 of the Terms and Conditions, the Customer returns the Goods to the manufacturer or Fizra.shop. The goods must be returned along with the originals of the warranty card and the service center conclusion (if any).
6.2.3. Terms of refund. When the Customer returns the Product of inadequate quality, the Seller returns the value of the Returned Goods to him, as well as the cost of delivering the Returned Goods from the Customer no later than 10 days from the date the Seller receives the Customer’s application and the Goods of inadequate quality, provided that the Goods are inadequate and originated through no fault of the client. In the event that the Customer’s Order contains goods of good quality, the cost of delivery is not compensated.
6.2.4. The procedure for the exchange of goods of inadequate quality. The exchange of the Goods of inadequate quality is carried out by returning the Goods to Fizra.shop with the subsequent cancellation of the Order or the Goods, then the execution of a new Order. In this case, cancellation is a technical action and does not imply the refusal of the Seller to execute the contract. The funds are returned to the Client in full. If the price of the Goods has increased at the time of placing a new Order, before making a Client, it is necessary to contact Customer Service at help@Fizra.shop. If, at the time of the Customer’s request, a similar Product is not available from the Seller, the Customer has the right to refuse to execute the contract of sale and to demand a refund of the amount paid for the specified Goods. The seller returns the sum of money for the returned goods within the period prescribed by law.
6.2.5. Return of the goods purchased by the stock. When purchasing a set of goods for a promotion, within which a discount was given on one of the goods or all the goods in the set, goods of inadequate quality can be returned only as part of the set. The return of certain goods from the set is not possible, unless otherwise provided in the rules for the promotion.
6.2.6. Return of goods of inadequate quality, bought on credit or installments. When paying interest on a loan for a product of inadequate quality, the Client needs to receive a certificate of interest accrued from the Bank. Fizra.shop will compensate for the accrued interest, provided that the certificate is provided from the Bank, as well as on the condition that the shortage of the returned Goods is production and was not caused by the client.
6.2.7. More information about the methods and procedure for the return of goods of inadequate quality, see here.
6.2.8. The right to transfer the goods to the warranty repair and timing. The Customer may repair the goods of inadequate quality at an authorized service center, or transfer them to the Seller for repairs within the prescribed warranty period for the Goods. More information about the methods and order of repair, see here.
6.3. A refund
6.3.1. In case of cancellation of the Order or the Goods after its receipt, Fizra.shop returns to the Client funds. The method of refund is determined depending on the method that was used when paying for the goods. For Orders and Products paid using a Consumer Loan, a refund will be automatically issued to the client’s current account with the Bank that provides the loan. In case of repayment of the loan and provision of a certificate from the Bank about the absence of debt on credit obligations, the funds can be transferred to the client’s current account opened with another Bank.
6.3.2. Refunds are provided by Fizra.shop in one of the following ways:
in cash at the location of Fizra.shop (only SPVZ) - only in the case of payment in cash;
by postal transfer or bank transfer using the bank details specified by the Customer in the application - in case of payment through the payment terminals of Eleksnet, via the Internet Bank of Bank St. Petersburg, by postal transfer or bank transfer, as well as in cash, as well as payment by card at partner points of issue of orders ;
to the bank card from which the payment was made - in the case of payment by credit card;
to an account in other cashless payment systems of another non-cash means of payment (Yandex.Money, WebMoney, Money@mail.ru, InPlat mobile payment, QIWI payment terminals, etc.) with which the payment was made.
to the User Account (for payment for other Products, including similar ones) - with any method of payment, except for payment by credit card.
6.3.3. In case of cancellation of the Order or the Goods until it is received, the prepaid funds are automatically returned to the Customer’s Customer Account. For Orders and Goods paid by credit card, a refund will be automatically issued to the card from which payment was made. For Orders and Products paid using a Consumer Loan, a refund will be automatically issued to the client’s current account with the Bank that provides the loan.
6.3.4. To return the funds received to the User account for the canceled Order, the Customer sends an email to help@Fizra.shop indicating the relevant data: the recipient's full name, full details of the bank account or mailing address. Until the receipt of the necessary information from the Client for the return of information, the funds will be on the User's account, and they can also be used to pay for subsequent Orders.
6.3.5. The funds received on the Customer’s User Account upon activation of gift certificates are not refundable to the Customer and can only be used to pay for the Products on the Site.
6.3.6. If during the last three years the movement of funds (debiting or crediting) on the User Account has not been carried out, the funds may be debited from the User Account.
6.4. Procedure for violation by the seller of the terms of the assortment (re-export).
the case of the transfer of goods in violation of the conditions of the range
does not apply the rules of Art. 468 of the Civil Code. 6.4.2. Unless otherwise
provided by these Terms, if a Product is found in an Order that does not
correspond to the ordered assortment (re-selection), the Customer shall have
the right to refuse this Goods when transferring the Order and demand
replacement of the Goods in the assortment provided for by the Order, or return
of the paid funds for the actually non-transferred Product.
6.4.3. The goods transferred to the Customer in violation of the assortment condition, shall be returned to Fizra.shop. If the Client accepts this Product, Fizra.shop has the right to demand that the Customer pay for the Goods at the price established by the Seller for the Goods on the Site at the time of the transfer of the Goods (including in court). If the actually transferred Product is not in the range presented on the Site at the time of transfer of the Goods, this Product is paid for at the price agreed with Fizra.shop.
6.4.4. Replacement of the Goods that do not comply with the Order for the assortment is carried out by issuing a new Order. If the Goods that do not correspond to the assortment were prepaid by the Customer, its cost is returned to the bank card from which payment was made or, if the prepayment was made in another way, is reflected in the User Account, which is selected as the payment method of the new Order. If the missing Goods were not paid for by the Customer, it is paid for in any available way chosen by the Customer or Fizra.shop in consultation with the Customer, when placing a new Order. If the price of the Goods has increased, before placing a new Order, please contact Customer Service at help@Fizra.shop.
6.4.5. If it is impossible to replace the Goods, Fizra.shop notifies the Client of this by sending a message to the email address provided by the Client during registration and / or to the “Messages” section, and the funds actually paid for the undelivered Goods are returned in the manner provided p.6.4.6.
funds paid by the Customer for the actually undelivered Goods are returned to
the bank card from which the payment was made or, if the prepayment was made by
other means, credited to the Customer's User account and are subject to return
within 10 days from the receipt of the written application of the Customer for
the return of funds . The refund of the amount paid for the Goods is carried
out in the manner in which the payment was made.
6.5. Procedure for violation of the conditions of quantity by the Seller.
6.5.1. Unless otherwise provided by these Terms, the Customer is obliged to check the number of Products in the Order when submitting the Order. If during the transfer of the Order by the Client discrepancies in the quantity of Goods in the Order are found, the Client shall, in the presence of a representative of Fizra.shop or the carrier, draw up an Act of discrepancies in quantity.
6.5.2. If Fizra.shop transferred to the Client a smaller quantity of the Goods than specified by the Order (non-contribution), the Client, upon transferring the Order, has the right to accept the Goods in the part corresponding to the Order and demand to transfer the missing quantity of the Goods, or, if the missing Goods was paid, to refuse the Order in missing goods and demand a refund for the missing goods.
6.5.3. In case the missing Goods were prepaid by the Customer, its cost is reflected in the User Account, which is selected as the payment method of the new Order, or automatically returned to the bank card from which payment was made.
transfer of the missing Goods is carried out through the execution of a new
Order, provided that - unless otherwise provided by these Terms - the Client
submits the Discretion Act (the Non-Deposit Act), drafted in the manner
described in 6.5.1. If the price of the Goods has increased, before placing a
new Order, please contact Customer Service at help@Fizra.shop. If the missing
Product has not been previously paid by the Customer, or its value has been
returned to the bank card, it is paid for in any available way when placing a
6.5.5. If it is impossible to transfer the missing Goods, the Seller notifies the Client by sending a message to the email address indicated by the Client during registration and / or to the “Messages” section, and the funds actually paid for the missing Goods reflected on the Client’s User Account are subject to return within 10 days of receipt of a written application from the Client for the return of funds with a handwritten signature of the client, as well as the Act of Divergence (Non-Contribution Act) by quantity, drawn up in order of clause 6.5.1. The refund of the amount paid for the Goods is carried out in accordance with paragraph 6.3.2. Terms of sale.
6.5.6. In case of violation by the Client of clause 6.5.1 in terms of drawing up the Act, the Seller has the right to refuse the Client to satisfy the claims by the amount of the Goods transferred.
6.6. If upon receipt of the Order through automated terminals for the issuance of Orders, the Customer was handed over the Goods in violation of the terms of the contract regarding the quantity, range, completeness, the Client has the right to notify Fizra.shop no later than 20 days after receiving the Goods, filling out an application for refund in writing with his own Customer’s signature. The application for refund is transmitted simultaneously with the Goods, from which the Customer refuses (in the case of the availability of the Goods).7. INTELLECTUAL PROPERTY
7.1. All textual information and graphics on the Site are the property of the Seller and / or its contractors.
GUARANTEES AND RESPONSIBILITY
8.1. The Seller shall not be liable for damage caused to the Client due to improper use of the Products ordered on the Site.
8.2. Seller is not responsible for the content and operation of External sites.
8.3. The seller has the right to assign or otherwise transfer his rights and obligations arising from his relations with the Client to third parties.
8.4. The client undertakes not to use the ordered goods for business purposes.
8.5. The Seller shall not be liable for losses that the Client may incur as a result of the fact that his telephone number has become the property of another person, including as a result of a long (from 3 months) non-use of such a telephone number by the Client.
Seller is not responsible for the accuracy and correctness of the information
provided by the Client during the Verification.
9. PRIVACY AND PROTECTION OF PERSONAL INFORMATION
Detailed information on confidentiality and protection of personal information is presented here.
information on confidentiality and protection of personal information is
10. OTHER CONDITIONS
10.1. The relations between the Customer and the Seller are subject to the laws of the Russian Federation.
10.2. In case of any questions or complaints from the Client, he should contact the Seller’s Client Relations Service by phone or at email@example.com. At the same time, the Seller’s responses to the Client’s applications are deemed sent in the proper form if sent to the Client’s email address specified during registration, or in writing to the Client’s mailing address (if there is an appropriate order). The parties will try to resolve all disputes by negotiation, and if no agreement is reached, the dispute will be referred to the judicial authority in accordance with the current legislation of the Russian Federation.
10.3. The recognition by the court of the invalidity of any provision of these Terms and Conditions does not entail the invalidity of the remaining provisions.